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Sellers guide

WHEN YOU'VE MADE A SALE

 

  1. You’ll receive a confirmation email informing you of the sale + information regarding the next steps you’ll need to take in order for us to successfully deliver the artwork to the collector. These steps include:
  • Scheduling a date and time for our courier to pick up your sold artwork. (within 2 - 3 days of when the collector purchased the work.)
  • Writing us back to acknowledge that you've read and understand all the guidelines to ensure that you’re aware how to package your artwork for shipping.
  • It’s very important to immediately schedule a courier pick up date and time after being notified that your artwork was sold.

 

  1. If you haven't scheduled a pick up date within 48 hours, you'll receive a phone call and email from our Artist Support Team.

 

  1. Within two days before your pickup date, you’ll receive an email from us to inform you that you now can print your shipping documents getting them from your Sales Dashboard.

 

  1. When the courier arrives to collect the package and documents, please make sure not to forget to hand all the documents over to them.

 

Nota bene:

We ship all the original artworks directly from the artist's location.

The collector pays for shipping costs at the time they purchase the artwork.

Packaging the artwork for shipment is the responsibility of the artist, as well as all the packaging costs.

The Certificate of Authenticity for the artwork should be included in the package. We will provide you with the template. Continue reading below for more information on that.

 

  1. Next, your artwork will be picked up and delivered to the collector. Please note that the transit time can vary depending on the location of your customer. With your shipment's tracking number provided on the label you can track the shipment via the carrier's website (i.e. FedEx, DHL, UPS, etc.)

 

There can be custom delays for international shipping. Our trusted Artist and Customer Support Team is monitoring the progress of your artwork until it reaches it's safe delivery to your customer. We'll be updating your customer all along the way.

 

  1. After seven (7) days from the date of delivery to your customer, your payment will be available and you will receive an email notification that your funds are ready for payout. To request payout, please log into your account and go to your Sales Dashboard. Here, you can request payment via PayPal (note that Tilwiki artists are not charged processing fees when requesting payment through Paypal), bank wire, or check by post.

 

For detailed instruction on how to request payment, please visit our Payments section.

 

 

SHIPPING COST

 

The artists are only responsible for the cost of packaging their artworks. Better overestimate the cost of packaging materials during the upload and pricing of your artwork in order to make profit upon completion of your sale.

You will see the cost of shipping when uploading your artwork. Your customer will see it included in the artwork price.

 

 

 

PACKAGING

Our shipping insurance policy is only honored if you have packaged your artwork according to our guidelines.

 

pack

 

 

 

Paintings

 

Below are instructions for how to package:

  • Paintings smaller than 48"x48"
  • Paintings larger than 48"x48"
  • Framed paintings
  • Rolled canvas paintings


Please follow the instructions appropriate for your work. For complete instructions, download our complete Packaging Guidelines (which also includes information on the common causes of artwork damage, the proper packing materials, links to additional resources, and more) located at the bottom of this article.

 

All artworks that are 48 inches or above on any one side need to be packaged into a wood crate.

 

IMPORTANT: Always make certain that your painting is completely dry before packaging it for shipment. Sometimes paint can appear dry when it’s not. Our insurance will NOT cover damage to paintings as a result of shipping before the paint was completely dry.

 

 

 

Paintings Smaller Than 48”x 48”

 

You’ll need:

  • Glassine paper or acid-free archival tissue paper
  • Plastic sheeting, poly wrap, or heavy plastic bag
  • Bubble wrap
  • Foam board at least ½” thick or two-ply cardboard
  • Packing tape
  • Cardboard corner protectors
  • Cardboard box

Step 1 – Wrap the painting in glassine paper or acid-free, archival tissue paper. Any material that comes into contact with the surface of the work should be archival quality. Please avoid touching the painting’s surface with bare hands by wearing white cotton gloves or placing acid-free tissue paper between the work and your fingers.

 

Step 2 –Take four (4) 8”x 8” square pieces of glassine paper or acid-free tissue paper (you may adjust the size of the squares to better fit the size of your work) and fold each in half diagonally to create a triangle, then fold in half again to create a triangle pocket. Place one pocket onto each corner of the painting.

 

Step 3 – Taping only onto the tissue paper corners, tape the wrapped painting to a sheet of foam board (or two-ply cardboard) of the same size or slightly larger than the painting for a firm backing.  

 

Step 4 – In order to protect against moisture, wrap the glassine-covered artwork with plastic sheeting/poly wrap or put it inside a heavy plastic bag. Use tape to seal all areas where water can enter.

 

Step 5 – Wrap the entire work with two layers of bubble wrap for a protective padding. Wrap it using tape to secure it shut.

 

Step 6 – Place cardboard corner protectors on the corners of the wrapped artwork.

 

Step 7 – Place the wrapped artwork between 2 pieces of foam board that are at least ½” thickness (or two-ply cardboard). The borders of the foam board sheets should extend 2-3 inches beyond all edges of the bubble-wrapped artwork. Use packing tape to bind the foam board sandwich together. Be certain the sides are taped down firmly to ensure that the artwork doesn’t shift around within.

 

IMPORTANT: Take care not to apply too much pressure to the surface of your artwork. Doing so could create indentations on the stretched canvas.

 

Step 8 – Place the foam board-covered painting into a cardboard box with approximately three (3) inches of space on all sides. Fill the empty space with bubble wrap or wadded/shredded white paper to ensure that the artwork doesn’t shift during transit.

 

Step 9 – Use the H-taping method to seal the box. The H-taping method involves using long strips of packing tape to completely seal the opening flaps of the box. Use one long strip of tape over the horizontal opening between the two flaps, and two strips over the vertical sides of the flaps—forming an “H”. Apply additional vertical strips of tape across the sealed flaps for added reinforcement.

 

Step 10 – Affix the shipping label to the package and put clear tape over the label so it doesn’t get removed during shipment. Using a felt tip pen, write “FRAGILE” in large capital letters on the box, or use ready-made “FRAGILE” labels.

 

 

 

Paintings Larger Than 48”x48”

All artworks that are 48 inches or above on any one side need to be packaged into a wood crate.

Note that in addition to these instructions, you’ll also be asked to refer to the instructions for crates.

What you’ll need:

  • Glassine paper or acid-free archival tissue paper
  • Plastic sheeting, poly wrap, or plastic bag
  • Bubble wrap
  • Foam board at least ½” thick or two-ply cardboard
  • Packing tape
  • Cardboard corner protectors
  • Custom-made wooden crate (See: Crates)

 

 

Step 1 – Wrap the painting in glassine paper or acid-free, archival tissue paper. Any material that comes into contact with the surface of the work should be archival quality. Please avoid touching the painting’s surface with bare hands by wearing white cotton gloves or placing acid-free tissue paper between the work and your fingers.

 

Step 2 –Take four (4) 8”x 8” square pieces of glassine paper or acid-free tissue paper (you may adjust the size of the squares to better fit the size of your work) and fold each in half diagonally to create a triangle, then fold in half again to create a triangle pocket. Place one pocket onto each corner of the painting.

 

Step 3 – Taping only onto the tissue paper corners, tape the wrapped painting to a sheet of foam board (or two-ply cardboard) of the same size or slightly larger than the painting for a firm backing. 

 

Step 4 – In order to protect against moisture, wrap the glassine-covered artwork with plastic sheeting/poly wrap or put it inside a heavy plastic bag. Use tape to seal all areas where water can enter.

 

Step 5 – Wrap the entire work with at least three layers of bubble wrap for a protective padding. Use more if you believe your painting requires more protection (e.g. it has a raised surface). Wrap it using tape to secure it shut.

 

Step 6 – Build a wooden crate and seal the work inside. To do so, follow all the steps given in the following section, Crates.

 

 

 

Framed Paintings

 

You’ll need:

  • Glassine paper or acid-free archival tissue paper
  • Plastic sheeting or poly wrap
  • Bubble wrap
  • Painters tape (if packing a glass frame)
  • Cardboard corner protectors
  • Packing tape
  • Foam board at least ½” thick
  • Shredded or wadded white paper
  • Very sturdy cardboard box if framed artwork is under 18”x24"

 

Step 1 – Use a sturdy cardboard box or build a custom crate that will fit the framed painting plus approximately three inches of space on all sides. (This extra space will accommodate the layers of bubble wrap to be added.)

 

Step 2 – If the frame has a protective glass or acrylic pane, remove it from the frame. If it does not, skip to step 4. Apply two pieces of painters tape diagonally across the glass/acrylic pane to form a large “X”. If the glass breaks during shipment, the tape will help keep the broken pieces together.

 

Step 3 – Sandwich the glass/acrylic pane between two sheets of foam board approximately 2 inches larger than the glass on all sides. Firmly seal the foam board sandwich all around with packing tape, making sure that the glass/acrylic panel does not shift around within.

 

Step 4 – Wrap the painting in acid-free, archival tissue paper or glassine. Any material that will come into contact with the surface of the painted work should be archival quality.

 

Step 5 – In order to protect against moisture, wrap the artwork with plastic sheeting or poly wrap

 

Step 6 – Add cardboard corner protectors to the corners of the wrapped work. You can use ready made corner protectors, or you can construct them yourself. There are plenty of instructions in the Internet on how to make them.

 

Step 7 – Wrap the framed painting in three layers of bubble wrap, using packing tape to secure it.

 

If your framed painting is larger than 18”x24”, you’ll need to build a wooden crate and seal the work inside. Please follow the steps within the section, Crates.

If your framed painting is under 18”x24”, proceed to Step 8 below.

 

Step 8 – Sandwich the wrapped painting within two sheets of foam board and tape all the way around to secure it.

 

Step 9 – Place it inside a sturdy cardboard box. To minimize movement within the box, thoroughly fill any empty areas around the artwork with shredded paper. The more snug the fit, the less the potential for damage. Seal the box thoroughly with packing tape, reinforcing the corners.

 

Step 10 – Affix the shipping label to the package and put clear tape over the label so it doesn’t get removed during shipment. Using a felt tip pen, write “FRAGILE” in large capital letters on the package, or use ready-made “FRAGILE” labels.

 

 

 

Rolled Canvas Paintings

 

Paintings on canvas up to 72”x72” may be taken off its stretchers, rolled, and shipped in a heavy duty mailing tube between 8” and 12” diameter, depending on the size of the canvas. Make certain that your painting is completely dry before rolling it.

 

You’ll need:

  • Glassine paper or acid-free archival tissue paper
  • Heavy duty mailing tube with plastic end caps no smaller than 8” in diameter and up to 12” (depending on the size of your canvas).
  • A second tube of smaller diameter for inner support. (You’ll roll your artwork around this tube and insert it inside the larger tube.)
  • Packing tape
  • Bubble wrap

 

Step 1 – Sandwich your canvas between two layers of acid free archival paper.The canvas should be completely covered by the paper.

 

Step 2 – Roll the paper-covered artwork—paint side outward—around the smaller tube to provide inner support.DO NOT roll too tightly as this can damage the painting!

 

Step 3 – Next, roll a layer of bubble wrap around the artwork for padding and to seal out moisture. Seal completely with tape.

 

Step 4 – Place this tube within the outer mailing tube. Fill extra space at the ends with extra bubble wrap, but be careful not to crush the edges of your painting. Place the end caps on and seal them shut with packing tape.

 

Step 10 – Affix the shipping label to the package and put clear tape over the label so it doesn’t get removed during shipment. Clearly mark the tube as “FRAGILE.”

 

 

SHIPPING INSURANCE

 

Tilwiki insures all shipments for the amount of the artists’ commission for the sold work. For example, if a work is sold for $1000, the artist is entitled to $700 of that sale (i.e. 70% of the total sale amount). If the artwork is damaged during shipping but the artist properly packaged the work according to the guidelines, we will pay the $700 owed to that artist.

 

If the artwork arrives damaged due to poor packaging procedures, the shipment is non-insurable and the artist is responsible for the damages. We will work with the buyer to have the artwork shipped back for a full refund.*

 

Once artworks are shipped, the artist must acknowledge that they’ve followed our Packaging Guidelines and/or consulted with us directly if these guidelines didn’t contain specific instructions. In most situations, we’ll ask that artists send us photographs of the packed artwork before shipping to help us determine whether or not the packaging is adequate.

 

To avoid shipping damage, please read our complete Packaging Guidelines located as an attachment at the bottom of this article (which also includes information on the common causes of artwork damage, the proper packing materials, links to additional resources, and more).

 

*In the cases where the artwork has been severely damaged due to packaging neglect, often carriers will not be willing to transport the damaged goods back to their origin. Tilwiki holds the right to discard the damaged artwork(s) in those extremely rare cases. Its incredibly important to comply with our Packaging Guidelines to avoid this type of scenario by all means. We appreciate your cooperation with our Packaging Guidelines.

 

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