WHEN YOU'VE MADE A SALE
- You’ll receive a confirmation email informing you of the sale and information regarding the next steps you’ll need to take in order for us to successfully deliver the artwork to the collector. These steps include:
- We kindly as you to reply to our email within 1 - 2 days to scheduling a date and time for our courier to pick up your sold artwork.
- Writing us back to acknowledge that you've read and understand all the guidelines to ensure that you’re aware of how to package your artwork for shipping.
- Please notice: that it’s very important to immediately schedule a courier pick up date and time after being notified that your artwork was sold.
- If you haven't scheduled a pick-up date within 48 hours, you'll receive a phone call and email from our Support Team.
- Within one days before your pickup date, you’ll receive an email from us to inform you that you now can print your shipping documents getting them from your Admin Panel.
- When the courier arrives to collect the package and documents, please don’t forget to hand all the documents over to them.
We ship all the original artworks directly from the artist's location. The collector pays for shipping costs at the time they purchase the artwork.
Packaging the artwork for shipment is the responsibility of the seller, as well as all the packaging costs.
The Certificate of Authenticity for the artwork should be included in the package. We will provide you with the template.
Your our artwork will be picked up and delivered to the collector. The transit time can depend on the location of your customer. With your shipment's tracking number provided on the label you can track the shipment via the carrier's website.
There can be custom delays for international shipping. Our Support Team is monitoring the progress of your artwork until it reaches it's safe delivery to your customer. We'll be updating your customer all along the way.
After seven (7) days from the date of delivery to your customer, your payment will be available and you will receive an email notification that your funds are ready for payout. To request payout, please log into admin panel. For detailed instruction on how to request payment, please visit our payments guideline.
The sellers are only responsible for the cost of packaging their artworks. Better overestimate the cost of packaging materials during the upload and pricing of your artwork.
You will see the cost of shipping when uploading your artwork. Your customer will see it included in the artwork price.
Our shipping insurance policy is only honored if you have packaged your artwork according to our guidelines.
Step 1 - Organize a clean work space
Take the time and make clean your workspace. Make sure there is enough space to turn the painting end over end in any direction.
Step 2 - Use proper materials
Use proper materials to avoid the damage to your art during transit. For the security of your item you must always use new packing materials. Depending on the packaging type of your painting and how it is framed, you may need the following:
- Painter's tape
- Kraft paper
- Bubble wrap
- Acid-free tissue paper
- Packing peanuts
- Telescoping box
- Pressure sensitive packing tape
Note: when working with large items it is best to use a wooden box or a double walled product. If your painting is extremely tall or long, you can use telescope boxes to make a taller box. If your painting is too large for standard box sizes or won't fit in a telescoped box, your best option is to have it custom wood crated.
Step 3 - Prepare your painting for insurance purposes
It is important to take pictures for insurance purposes at every possible stage of packing.
When taking pictures, be sure to cover the following:
- Pre-existing damage
- All sides
- Item condition
- Every stage of packing
- The outside of the finished box
- The stickers and labels on the outside of the box (if available)
If your painting is protected by a sheet of glass - pack separately and follow these instructions:
- Place pieces of tape across the glass to prevent the glass from splintering while in transit.
- Simply tape stripes vertically and horizontally on the glass until it is almost entirely covered.
- Make sure the tape does not come into contact with any part of the frame.
If there is no glass you can wrap the painting in acid free tissue paper. The acid free tissue paper protects the painting from other materials and potential damage. Plastic should never come into direct contact with the paint since it may stick and peel the paint off when removed.
After following the instructions above, wrap the painting in kraft paper. The kraft paper will protect item from touching the packing peanuts that will be used to hold it in place in the box.
Wrap large item in bubble wrap. Since the item is protected by glass or plexiglass, or has been wrapped in tissue paper and kraft paper, the bubble wrap is not going to leave any impressions on the work. Use large wrap. The wrap provides padding between the artwork and the inside edges of the box.
Sandwich the picture in between two sheets of cardboard. The extra cardboard provides added protection and stability. Fold the edges over and tape them to create an interior box to provide even more protection.
When choosing a shipping method, there are a few things you should keep in mind:
- Small parcel carriers like FedEx, UPS, USPS, DHL , CDEK etc. have size restrictions and typically will only handle packages up to 120 lbs (55 kg). Please have a good understanding of the carrier limitations before you start getting quotes.
- Freight: Larger paintings will have to be sent freight if a small parcel carrier won't take them. Freight shipments need some additional attention.
Freight can be a great way to ship large and heavy piece of art. Shipping a painting via freight requires additional preparation.
Tilwiki insures all shipments for the amount of the artists’ commission for the sold work. For example, if a work is sold for $2000, the artist is entitled to $1400 of that sale (i.e. 70% of the total sale amount). If the artwork is damaged during shipping but the artist properly packaged the work according to the guidelines, we will pay the $700 owed to that artist.
If the artwork arrives damaged due to poor packaging procedures, the shipment is non-insurable and the artist is responsible for the damages. We will work with the buyer to have the artwork shipped back for a full refund.*
Once artworks are shipped, the artist must acknowledge that they’ve followed our Packaging Guidelines and/or consulted with us directly if these guidelines didn’t contain specific instructions. In most situations, we’ll ask that artists send us photographs of the packed artwork before shipping to help us determine whether or not the packaging is adequate.
In the cases where the artwork has been severely damaged due to packaging neglect, often carriers will not be willing to transport the damaged goods back to their origin. Tilwiki holds the right to discard the damaged items in those extremely rare cases. Its incredibly important to comply with our Packaging Guidelines to avoid this type of scenario by all means. We appreciate your cooperation with our Packaging Guidelines.